Genevieve joined New Century Care as Westbank’s Home Manager in May 2016, with nine years experience working in the care sector.
Genevieve has successfully introduced many new practices to the home to raise the standard of care for each resident, including the implementation of a new wide-ranging and comprehensive activities schedule and ensuring greater input in the care of residents from local dementia specialists. In particular, she has formed strong links with the Heart of Kent Hospice.
Genevieve has also introduced processes to increase communications with residents and relatives to ensure everyone in the community has direct influence over the home environment and the care provided. This includes monthly relative and resident meetings, a weekly open surgery and monthly newsletters.
Genevieve holds a ‘pop-in surgery’ every Wednesday from 1.30-5pm. You can contact Genevieve, or members of her team, via the contact details on this page.